EU-DORA-30-06
Documentation
30 — Key contractual provisions
Include service level descriptions
Description
Contracts must include service level descriptions, including updates and revisions thereof.
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EU-DORA-30-01
Documentation
Written documentation of rights and obligations
EU-DORA-30-02
Documentation
Include clear description of ICT services and functions
EU-DORA-30-03
Transparency
Specify service locations and data processing locations
EU-DORA-30-04
Data Governance
Include data protection provisions
EU-DORA-30-05
Data Governance
Include data access and recovery provisions
EU-DORA-30-07
Requirement
Include ICT incident assistance obligation
EU-DORA-30-08
Requirement
Include cooperation obligation with authorities
EU-DORA-30-09
Requirement
Include termination rights and notice periods
EU-DORA-30-10
Requirement
Include security training participation conditions
EU-DORA-30-11
Monitoring
Include full service level descriptions for critical functions
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